Shipping & Delivery Terms
At Mello Luve, we are committed to delivering your orders promptly and efficiently. Please review our shipping and delivery terms below:
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- A confirmation email with your order details and tracking information (if available) will be sent once your order has been shipped.
Shipping Time
- Estimated delivery times for most orders:
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United States: 7–12 business days
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Europe: 8–15 business days
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Asia & Middle East: 7–12 business days
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Rest of the World: 10–20 business days
- Delivery times may vary slightly depending on your location or unforeseen circumstances such as customs clearance or holidays.
Shipping Fees
- Shipping costs will be calculated at checkout based on your location and the items in your order.
- Certain products may qualify for free shipping, as indicated on the product page.
Order Tracking
- Once your order is shipped, a tracking number will be provided (where available) so you can monitor your shipment.
- Tracking updates may vary based on the courier service used.
Customs & Import Duties
- Depending on your location, additional customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are determined by local regulations.
Delayed or Lost Shipments
- If your order has not arrived within the expected delivery timeframe, please contact our support team at sales@melloluve.com.
- We will assist in locating your order and resolving any issues.
Changes or Cancellations
- Orders can only be modified or canceled within 24 hours of purchase. Once processing begins, we cannot guarantee changes.
Damaged or Incorrect Items
- In the rare event of receiving a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the item to help us resolve the issue promptly.
Delivery Address
- Please ensure all shipping details are accurate before placing your order.
- We do not ship to P.O. Box addresses. A physical address must be provided.
We aim to make your shopping experience smooth and hassle-free. If you have any questions or concerns, feel free to reach out to us at sales@melloluve.com.
