Return Policy
At Mello Luve, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return policy below:
Eligibility for Returns
- Items must be returned within 10 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items, such as personal care products, intimate wear, or customized items, may not be eligible for returns for hygiene or personalization reasons.
Return Process
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Contact Us:
- Email us at sales@melloluve.com with your order number and reason for the return. Attach photos of the item if applicable.
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Approval:
- Once your return request is approved, we will provide you with detailed return instructions and a return address.
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Ship the Item:
- Pack the item securely and send it back to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds will be processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method within 7–10 business days of approval.
- Shipping fees and any additional charges (e.g., customs duties) are non-refundable.
Exchanges
- At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original and place a new order.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items marked as "Final Sale"
- Perishable goods
Defective or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
- We will cover the return shipping cost and send a replacement or issue a refund, depending on your preference.
Important Notes
- Ensure you provide accurate shipping details when placing your order. Items cannot be returned or refunded due to incorrect addresses provided by the customer.
- Mello Luve is not responsible for lost or stolen return packages. We recommend using a trackable shipping method.
For assistance or questions about your return, feel free to contact our support team at sales@melloluve.com.
